Last updated: 29 July 2026
1. Who we are
This website is operated by:
Robigalia CropCare (Pty) Ltd
Registration number: 2024/834680/07
57 Peeka Road
Die Boord
Stellenbosch
Western Cape
7600
South Africa
Website: robigalia.co.za
Email: rikus.kloppers@robigalia.co.za
Telephone: +27 64 909 0702
For purposes of the Protection of Personal Information Act 4 of 2013, commonly known as POPIA, Robigalia CropCare is the responsible party for personal information collected through this website.
2. Personal information we collect
When you submit an enquiry through this website, we may collect:
- Your name
- The name of your business or farm, if you choose to provide it
- Your email address or telephone number
- The information included in your message
- The date and time of the submission
- Technical information recorded by the website, hosting platform or security systems, such as your IP address, browser type, device information and security logs
Your name, email address or telephone number, and message are required to submit the enquiry form. Your business or farm name is optional. If you do not provide sufficient contact information, Robigalia CropCare may not be able to respond to your enquiry.
Please do not submit identity numbers, financial information, health information or other sensitive personal information through the general enquiry form unless it is genuinely necessary and Robigalia CropCare has requested it.
3. How we collect your information
We collect personal information:
- Directly from you when you complete the website enquiry form
- When you contact Robigalia CropCare by email, telephone or WhatsApp
- Automatically through ordinary website, server and security logs
- During later communications if your enquiry develops into a service relationship
4. Why we use your information
Robigalia CropCare may process your personal information to:
- Receive, review and respond to your enquiry
- Contact you using the details you provided
- Understand the crop-disease, agricultural or business support you are requesting
- Prepare for or provide services requested by you
- Maintain appropriate business, client and communication records
- Protect the website, email systems and business against misuse, fraud, spam and security threats
- Comply with legal, regulatory, accounting or professional obligations
- Establish, exercise or defend legal rights
We process personal information where you have provided it voluntarily, where processing is needed to respond to your request or prepare for a possible service relationship, where it is required by law, or where it is reasonably necessary for the legitimate operation and protection of Robigalia CropCare.
5. Direct marketing
Submitting an enquiry does not automatically subscribe you to a marketing list.
Robigalia CropCare will not use your contact details for electronic direct marketing unless you have consented or another lawful basis permits the communication. Where consent is relied upon, you may withdraw it at any time.
6. Who may receive your information
Access to personal information is limited to people and service providers who reasonably need it for the purposes described in this policy. This may include:
- Rikus Kloppers and authorised representatives of Robigalia CropCare
- Website hosting, email delivery, security, backup and technical-support providers
- Authorised website and information-technology service providers, including MTech Systems where support or maintenance is required
- Professional advisers such as accountants, legal advisers or insurers where reasonably necessary
- Regulators, courts, law-enforcement bodies or other authorities where disclosure is required or permitted by law
Robigalia CropCare does not sell personal information.
7. Website forms and email delivery
Enquiries submitted through the website are stored within the website’s protected administration system and are also sent by email to Robigalia CropCare.
Authorised technical service providers may have limited access where necessary to host, secure, back up, maintain or troubleshoot the website and email delivery. These providers are expected to handle personal information only for the relevant service and with appropriate confidentiality and security safeguards.
8. Cross-border processing
Some technical service providers or systems may process or store information outside South Africa. Where cross-border processing occurs, Robigalia CropCare will take reasonable steps to use providers and safeguards that offer an appropriate level of protection consistent with POPIA.
9. How long we retain information
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected.
Enquiry information may be retained while Robigalia CropCare responds to the enquiry, follows up where appropriate, and maintains reasonable business and communication records.
If an enquiry becomes a client or service relationship, related information may be retained for the duration of that relationship and afterwards where reasonably required for contractual, accounting, tax, professional, dispute-resolution, legal or regulatory purposes.
Website security logs and backup copies may be retained according to the normal technical cycles of the hosting, security and backup systems.
10. Security
Robigalia CropCare uses reasonable technical and organisational safeguards intended to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
These measures may include restricted administration access, secure passwords, multi-factor authentication, website security monitoring, protected email delivery, software updates and backups.
No website, email system or internet transmission can be guaranteed to be completely secure. If Robigalia CropCare becomes aware of a security compromise involving personal information, it will take reasonable steps and provide notifications where required by law.
11. Cookies and similar technologies
This website may use essential cookies or similar technologies required for basic operation, security and administration.
Robigalia CropCare does not currently use advertising or behavioural-tracking cookies on this website. If analytics, marketing or other non-essential tracking technologies are introduced, this policy and any required consent mechanism will be updated.
12. External services and links
The website may include links to services such as WhatsApp, email, telephone services or social-media platforms. When you follow an external link or communicate through a third-party platform, that provider’s own privacy terms and practices will apply.
13. Automated decision-making
Robigalia CropCare does not use information submitted through the website enquiry form for automated decision-making or profiling.
14. Your rights
Subject to POPIA and any applicable legal limitations, you may:
- Ask whether Robigalia CropCare holds personal information about you
- Request access to your personal information
- Ask for inaccurate, incomplete, excessive, outdated or misleading information to be corrected
- Request deletion or destruction where Robigalia CropCare is no longer authorised or required to retain the information
- Object to certain processing of your personal information
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Regulator
Robigalia CropCare may need to verify your identity before completing a privacy request.
15. Privacy requests
Privacy enquiries and requests may be directed to:
Rikus Kloppers (PhD)
Email: rikus.kloppers@robigalia.co.za
Telephone: +27 64 909 0702
Address: 57 Peeka Road, Die Boord, Stellenbosch, Western Cape, 7600, South Africa
Please provide enough detail for Robigalia CropCare to identify the relevant information and understand your request.
16. Complaints to the Information Regulator
If you believe your personal information has been processed unlawfully, you may first contact Robigalia CropCare so that the concern can be investigated.
You also have the right to lodge a complaint with the Information Regulator of South Africa:
Information Regulator South Africa
Woodmead North Office Park
54 Maxwell Drive
Woodmead
Johannesburg
2191
Telephone: 010 023 5200
Toll-free: 0800 017 160
General enquiries: enquiries@inforegulator.org.za
POPIA complaints: POPIAComplaints@inforegulator.org.za
Website: inforegulator.org.za
17. Changes to this policy
Robigalia CropCare may update this Privacy Policy when the website, services, technology or legal requirements change.
The latest version will be published on this page with an updated revision date.